Leaders: How To Improve Your Customer Service

Posted on May 22, 2012 by Wayne Kehl

As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles… Some good… And some very, very bad! But something big is going on… It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good [...]

Filed under: Sales Leadership | Tagged: , , | 3 Comments »

Leaders: What the Heck is DISC #2 (Emotions)

Posted on April 4, 2012 by Wayne Kehl

This is the second in a series of blogs in which I will explain the most common personality survey on the market today. In the last issue of “What the Heck is DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. In this issue, we want to delve further into the attributes [...]

Filed under: Emotionally Intelligent Leadership, Leadership Assessments, Servant Leadership | Tagged: , , | 2 Comments »

Leaders: What the Heck is DISC?

Posted on March 18, 2012 by Wayne Kehl

This is the first in a series of blogs in which I will explain the most common personality survey on the market today. DISC is the foundation of understanding for virtually every human personality type. Originally published by Dr. William Marston in 1928, the science of DISC is proven and trusted all over the world as [...]

Filed under: Coaching Corner, Leadership Assessments, Professional Development | Tagged: , , , , , , | 5 Comments »

On Leadership and Creating a Culture of Balance

Posted on February 26, 2012 by Wayne Kehl

In 2012, balancing work and life challenges is getting more difficult than ever for many people. With the ongoing pressures provided by economic uncertainties, many people are digging in and trying even harder to succeed. But in this, there may be trouble brewing… Careful Observations Ask Yourself These Questions Do you have some amazingly energetic, hard-working, loyal employees who work long [...]

Filed under: Leadership Lessons Learned, Life Balance, Servant Leadership | 4 Comments »

Valentine’s Day Is For Lovers…Or is it?

Posted on February 12, 2012 by Wayne Kehl

Saint Valentine’s Day, commonly known as Valentine’s Day, is an annual celebration held on February 14, celebrating love and affection between cherished lovers. The day is named after an early Christian leader and martyr named Saint Valentine, and was established by Pope Galasius I in 496 AD. Now, it is traditionally a day on which devoted [...]

Filed under: Leadership Lessons Learned, Life Balance, Servant Leadership | Tagged: , , | 4 Comments »

10 Tips To Overcome Bad Thoughts

Posted on January 29, 2012 by Wayne Kehl

Many questions we can ask ourselves as leaders help us determine a benchmark for who we are as a leader, where we are on our leadership journey, and where we are going in the future.  Here are some of those poignant questions: Do you ever find yourself thinking bad thoughts about someone else? Do you ever think bad thoughts about yourself? [...]

Filed under: Coaching Corner, Leadership Lessons Learned, Servant Leadership | Tagged: , , | 1 Comment »

Leaders: What Does the Future Hold for Our Aimless Youth?

Posted on January 3, 2012 by Wayne Kehl

The young people we know as Generation “Y” will soon overtake the rapidly retiring boomer generation in the workforce. When that changing of the guard comes to full fruition, the young people of today will be expected to keep the country running by filling all of the jobs and running all of the organizations that their Boomer [...]

Filed under: Future Leadership Issues, Leadership Assessments, Practical Steps to Influence | Tagged: , , , | 14 Comments »

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