Leading People Toward Influence – The ABCD’s of Trust

ABCD

Leadership is an influence process. Whenever you try to influence the beliefs or behaviors of another person, you are engaging in leadership.

By this definition we are all leaders in some form or fashion.

Understanding Basic Leadership Roles

Q: Are you a parent?

You’re trying to lead your children.

Q: Are you a sports coach?

You’re trying to influence the performance of your team.

Q: Are you part of a team at work?

You’re engaging in leadership when you try to influence the behaviors of your teammates.

Q: Are you a sibling, spouse, friend, or neighbor?

You’re in a role that requires influence.

Virtually all the roles we play in life require influence and leadership.

Leading People Toward Influence

So, you are probably a leader in some capacity, if not in many. And with this, YOU have influence. But how do you lead people toward influence? How do you help others, and yourself, become influencers?

It all starts with trust.

Influence requires you to be in relationship with someone and all healthy relationships are built on trust. Trust, and thereby influence, doesn’t “just happen” in relationship. It is built through the use of specific and intentional behaviors. Our behaviors either build or erode trust with others.

4 Key Elements of Trust

There are four key elements of trust you must cultivate in your life in order to be a leader and person of influence.

These four elements are the ABCDs of Trust:

Able 

Leaders build trust when they demonstrate competence. People trust you when you have the knowledge, skills, and expertise to competently lead in your chosen role or profession. Able leaders produce results by using strong problem-solving and decision-making skills that allow them to set and achieve goals that produce a track record of success. People don’t trust incompetent leaders, no matter how lovable or respected they may be.

Believable 

Leaders are believable when they act with integrity. Behaving in an honest and ethical manner, admitting your mistakes, and “walking your talk” are key ways that leaders build trust. Treating people ethically and equitably through fair policies and not playing favorites builds trust and confidence in a leader’s character to do the right thing.

Connected

Trusted leaders connect with their followers on a personal level. They use good communication skills to establish rapport and they take the time to appreciate and recognize the good work of others. Connected leaders understand that leadership is about relationships. They understand that every person has a story – their life experiences, hopes, dreams, and fears – and they make that personal connection that lets their followers know they are valued and respected.

Dependable

Being reliable and dependable builds trust. Following through on commitments, doing what you say you’re going to do, and taking accountability for your actions (and those you lead) is all part of being a dependable leader. Dependable leaders have an organized system that allows them to follow-through and meet deadlines, and they are timely in responding to others and don’t drag their feet when making decisions.

Leadership Is Influence

Leading people toward influence is an inside-out proposition. It starts on the inside, with your desire to be a trustworthy person, and evolves to the outside where the ABCDs of trust thrive in your relationships with others. Remember, influence is leadership, and leadership begins with trust.

So how are you doing leading people toward influence? How are you building trust with them and teaching them to build trust with others? How well are you doing in the ABCD’s of trust? I would love to hear your thoughts! 

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Randy Conley
Randy Conley is the Trust Practice Leader for The Ken Blanchard Companies
He helps leaders and organizations build trust in the workplace
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On Leadership, Perspective and Toxic CEOs

6 Types of Toxic CEO's

 

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Creating Law and Order: Leading with Discipline

Discipline

Are you leading with discipline? Does this type of leader describe you?

  • You actually enjoy routine. In fact, if there is no structure, you create one. After all, routines promote efficiency, high productivity, and accuracy, right?
  • Starting a day without a schedule or knowing exactly what to do could potentially leave one aimless. That’s what makes it so difficult for you to work with or for someone who doesn’t create structure, for themselves or others.
  • Sure, there’s time for fun and breaks, you enjoy those too, as long as they fit into the overall scheme of things.

This outlook on your job and life can be attributed to your Discipline strength.

Your Barrier Labels

Discipline is definitely a good thing, especially when it’s self-imposed. Your bosses love that you get things done without supervision, your employees always know what’s expected and when, and your peers know they can count on you. Unfortunately, before people get to know you or your Strengths, you need to be aware of some of the labels people may tag you is a less than flattering light.

In an unsophisticated manner, Discipline can appear overbearing, mechanized, or unable to handle change. In short, a leader no one wants to come to or lean on.

A Sophisticated Leader

If you’ve ever been described using the barrier labels above, the good news is you have Discipline! That means, you have the ability to discipline yourself to become sophisticated; practicing the art of balance takes self-imposed structure, which you have plenty of.

The even better news? Once you have mastered your Discipline, you’ll be known and recognized as a great planner, highly productive and efficient, and extremely accurate. Nothing wrong with that is there?

As a sophisticated leader, your strategy for success is going to be knowing when things are too rigid, and when they aren’t rigid enough. In general, people don’t enjoy being micromanaged. However, they do like to know how to be successful, and some may even need a hint on how to get there.

By leveraging one or more of your other strengths, i.e. Relator, you will be able to adjust your style with the human factor in mind. Because some of your other strengths allow you to connect to your people, or see the bigger picture, you’ll be able to pull back on the Discipline in your leadership style when necessary, and create boundaries when and where they’re needed.

Leading those with Discipline

If you’re a leader with more “free slowing” strengths, like Adaptability, Futuristic, or Harmony, you may find there is some friction between you and your employee with Discipline. If they are constantly seeking structure, and you are unable to provide any, they may become frustrated.

Though they can create their own routine, there will be others on your team that need a little more guidance. If you, as a leader, don’t provide it, Discipline is going to notice. Chances are, there will be someone on the team under delivering, or delivering late, which affects the whole team. Even if it’s an indirect effect, Discipline will feel it more than most and quickly become dissatisfied with you as a leader, and their job as a whole.

Now, that doesn’t mean you need to try and be just like them. It just means you need to be aware and as consistent as possible. Make sure that everyone has deadlines, and they have the guidance and resources they need to produce. You’re already an apt leader, so no major adjustments should be necessary!

If you’re a leader with Discipline, how do you balance your need for structure with the strengths of others? Do you lead someone with Discipline? Do you find them to be reliable? Do they often ask you for deadlines, schedules etc.? How do you handle that on days you might find it “overbearing?”

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Alexsys "Lexy" Thompson HCS, SWP

Alexsys “Lexy” Thompson is Managing Partner at Fokal Fusion
She helps building Strong Leaders through Strong People Strategy
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Hey Leaders: 5 Tips to Positively Powerful Presentations

Public Speaking

Great leadership requires great communication skills.

And one of the most challenging forms of communication is presenting in public!

Public Speaking

Hosting a work or group presentation often comes with a great deal of anxiety attached. Many people do not like to stand up in-front of groups because they wonder how they are going to sound and if the audience will enjoy the presentation.

Fortunately, preparing yourself to properly articulate words and capture the attention of your audience will help to chase some of these fears away.

5 Tips to Positively Powerful Presentations

Plan The Right Way

Speaking extemporaneously is a gift that some people have. However, chances are you don’t have this talent if you are afraid of public speaking. Start drafting ideas for the presentation once you receive the assignment. By having at least a structure in place when you sit down to complete the bulk of the work, the presentation itself won’t seem so overwhelming.

Use notecards if permitted during the actual speech, and put cue words and phrases on them. Writing out your entire presentation and reading it word-for-word is not the best idea. Not only will the speech sound robotic, but you will be more focused on reading a single word than anything else.

Use Audience Interaction

Think about what you like when you go to a presentation or listen to a speech. Sitting in silence for a lengthy period isn’t fun for even the most attentive of audience members. Find a way to incorporate audience interaction into your presentation.

For example, you might start by asking a question of the larger group, or, if time permits, plan out an activity where the audience divides into smaller groups to discuss an issue.

You could have them fill out surveys or answer quiz questions as an ice breaker or as an introduction to the topic you are going to discuss.

Harness The Power of Visual Aids

Visualization is an extremely important component of a strong presentation. Audience members can hear what you are saying, but that doesn’t mean they will retain or fully comprehend the information. A presentation that delves into statistics needs to have charts and graphs to properly display them.

You can pass this information around to the audience members so that they have copies to take home. Use pictures to depict a new plan for a management team, or show images and video clips of a new product or service that your company is launching.

Know How to Speak

Even if you have spent the last few months preparing and you have the coolest graphics in the world, people aren’t going to listen if you don’t have some basic speaking skills in your pocket.

  • Your voice needs to be loud and clear enough for everyone in the audience to hear.
  • Looking into the audio devices available well in-advance of the presentation date is wise.
  • Make eye-contact with the audience members.
  • Know what language the audience speaks, and do not use words that they are unlikely to understand.
  • Find a tone somewhere between boringly formal and overly casual that addresses your goals while engaging the audience.

Strong Introduction and Conclusion

You want to make sure people are listening when your speech starts, and you want to make sure that they take something away from it when it is over.

  • Use a hook question or a quotation to grab their interest at the start.
  • When you near the end, reiterate your main points, and let them know how to contact you for more information.
  • Opening up a question and answer session helps audience members to recognize you care about their absorption of the material.
  • If you are selling something, give free samples.

Being a Trained Professional

Creating a strong presentation is important because this is the first impression you’re providing to the audience members. Using these tools helps to let the audience see that you are a trained professional who cares about his or her purpose and goals in the presentation.

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Robert Cordray

Robert Cordray is a freelance writer with over 20 years of business experience
He does the occasional business consult to help increase employee morale
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On Leadership Styles, Philosophies and Where You Live

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How to Be a Really Stupid Leader

Stupid Leaders

What makes a leader stupid? Most believe it is a combination of a number of unattractive and unproductive behaviors that are incorporated into their style that makes them unsuccessful, along with a refusal to change.

A stupid leader is a committed self-serving leader.

They see every situation and activity from their own vantage point and are unable to head in a different direction.

Smart or Stupid?

Learning how to be a successful leader requires time and attention on what the stupid leader behaviors are, so by doing the opposite, a person can develop into a smart leader instead.

While the following list is anything but complete, it is a good start of some of the top things to include if you too want to be known as a stupid leader someday.

9 Ways to Be a Really Stupid Leader

1) Allow Your Ego to Lead You

Stupid leaders are known for being arrogant and full of themselves. They don’t need a formal fan club because they are so enamored by their greatness that they lack the need for reinforcement. If you remember to lead with your ego, and always remember your importance in the scheme of things, nothing can go wrong.

2) Cultivate a Selective Memory

Stupid leaders remember things that go well and things that make them look good. Of course there may be times where you are fully aware of a situation, that has now gone bad, but if you forget the details, hey, you are just human. Finding out the bad news with everyone else is even better, because you have the added benefit of plausible deniability to lean on too.

Just remember that too much memory loss could be considered a liability, so there may be times you remember a small detail while most of the story is fuzzy.

3) Take Credit for All Good Deeds

A stupid leader knows the value of good publicity, and is always quick to the podium or press release when there is good news to share. Stupid leaders know that there is no “I” in TEAM, but are equally aware that there is a “ME” in those letters.

Sharing credit with others is time-consuming, and if it were not for your leadership, whatever good that did happen is really secondary. Keep your focus and rather than taking time to mention other people, just arrange the talking points to make yourself the center of attention.

4) Blame Others for Troubles

Stupid leaders also realize that when trouble hits, it is a perfect time to remember you lead a team of people and they are open to human error. Whenever possible point out people with complete name, title and responsibilities when you need a fall guy or girl to blame.

Taking responsibility for something that goes bad is simply not a way to end the day on a good note, so learn the art of finger-pointing and get good at it!

5) Avoid the Truth

Now while many people call it lying, it is better to call it a redirection or deflection. When people ask a direct question, often they think they want a direct answer. The truth is they want to feel good, and telling them what they want to hear avoids conflict.

Don’t worry about them finding out later what really happened, by then they will forget who told them.

And even if they have you on video, you can always say they misunderstood your intent. Bottom line, truth builds trust between people, and that is the last thing a really stupid leader wants to build.

6) Demonize Your Enemies

One of the best skills a stupid leader must be good at is to demonize anyone that is against your vision and success. Just because they have a different opinion doesn’t make them right, and debating them is a big waste of time. These people are against you, and just like in war they are the enemy.

For a stupid leader to be successful they must make their enemies appear incompetent, immoral or crazy.

Don’t hide behind a lampshade and expect others to do this for you. Get out there and trash these people yourself!

7) Close Your Mind to New Ideas

Serious stupid leaders know that for them to lead others it is important never to share the stage, less the followers lose focus on them.   Listening to other ideas would only spark a possible change in direction, and stupid leaders know with certainty that changing course makes you look weak.

Sticking to your own ideas no matter how wrong you might be only opens the door to criticism. And imagine what would happen if you did try another approach and it worked; you would have to share the credit!

8) Talk Your Talk and Avoid the Walk

So called leadership gurus have been saying for years that it is more important to walk your talk than talk it. But stupid leaders know that if you talk long enough, and keep the message on track, people begin to believe that snow is hot to the touch. Walking in any direction only confuses people, and talking more saves the wear and tear on your new shoes.

9) Flaunt Your Success

Lastly, it is so important for a stupid leader never to forget to flaunt their success in everyone’s face. If you got a big bonus, tell everyone how you are going to spend it. While staff members may have to save for a year to stay at a KOA camp with their family for a week, they will look up to you once they know you and your family booked your own private cruise ship for a round the world trip.

In Conclusion

Sadly we can all visualize a leader that should have their picture next to each of these points, and it was a challenge not to select photos to illustrate as examples. The lessons to be learned are simple because we need only do the opposite of what it takes to be a really stupid leader so that we can be a really brilliant leader instead.

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Learn, Grow & Develop Other Leaders

———————–
Jim Hopkins

Jim Hopkins is the CEO of JK Hopkins Consulting
He a Consultant, Coach, Author and Speaker in Organizational & Performance Health
Email | LinkedIn | Website | Blog | (562) 943-5776

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Lessons From Argentine Reaction to World Cup Loss

Argentina Riots

VIDEO: Riots erupted in Argentina after World Cup loss.

High hopes and expectations gave way to defeat, shock, dejection and finally to pain, anger and destruction.

This was the 120-minute journey taken by Argentina’s national football team’s supporters who had gathered at a public square viewing area in Buenos Aires, to watch the final 2014 FIFA World Cup match between Argentina and Germany. Chaos erupted after Argentina lost to Germany.

Who publicly vents their frustration through riotous acts of violence and hooliganism because of a loss?

Success Today

Before we rush to condemn the fans’ behavior, it’s important to consider what may have led them to do what they did. In today’s world, success is highly overrated. We celebrate those who come first, conquer (however we define that), make it big, win awards and medals, achieve in one way or other. It’s all about positive feelings, positive emotions and positive labels.

On the other hand, we look down upon those who have suffered defeat, loss and humiliation. For them, it’s negative, negative, negative – feelings, emotions and labels. They’re not good enough, they’ve failed, lost, let themselves and us down.

So it’s shame, shame, shame!

Acting Out

And so for Argentina’s fans, theirs was not just a case of lawlessness. They were simply projecting on the outside what they were going through on the inside – their pain and disappointment. But, one may – nay, SHOULD – ask whether the fans could have displayed their feelings of loss differently.

After all, with no exception, we go through loss and defeat at different times in our lives.

  • Does that give us the license to take to the streets every time we lose and generally make other people’s lives miserable in the process? Especially when the loss is so intense, it’s palpable.
  • Or, do we have a choice as to how to respond to loss?

To quote a popular saying, we need to win with humility and lose with grace. But, what does it mean to lose with grace? In this post, I share a 3-step process that one can follow.

3-Steps to Winning With Humility and Losing With Grace

1) Accept That You Have Lost

Once you’ve lost, you’ve lost. You can’t wish the loss away. And you can’t turn back the clock, to translate the loss into a win. So, admit that you’ve lost. Allow yourself to come to terms with your loss and grieve if you must.

Argentina’s loss to Germany was boldly summed up by Joao Cuenca, who has an Argentine father and a Brazilian mother:

“This was a trauma. We were going to be able to leave singing songs in victory with the glory of the Cup. What happened is nothing short of a disaster.”

Ouch! The good news is that facing your loss and pain head on makes it much easier for the healing process to begin.

2) Learn All You Can

At one time or other, you will lose. It’s just a matter of time. And each loss has a lesson embedded in it.

  • Ask yourself what you can take away from the experience and make it work for you.
  • Don’t waste your loss.
  • The good news is that losing does not make you a loser.
  • It’s an experience, not a state.
  • So, make it your aim to learn all you can from any and every loss.
  • Drawing lessons can help you emerge a stronger, better person.
  • Apply those lessons to future pursuits, to improve your chances of succeeding then.

Internationally recognized leadership expert, speaker, coach and author, John Maxwell says in his book Sometimes You Win Sometimes You Learn, that winning isn’t everything, but learning is. Don’t waste your experiences whether it’s a win or a loss. Learn from both.

3) Move On

Easier said than done, but you must. Don’t camp where you lost the game – for if you do, you’ll waste the chance to get ready for your next big opportunity. Guard against what Abraham Graham Bell, the late Scottish scientist, inventor, engineer and innovator warned about:

“When one door closes another door opens, but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us.”

You have to make the decision to keep moving through other open doors. You never know – your next win may be far greater than your last loss. As long as you’re alive, keep moving.

Leading Through Loss

Indeed, better days lie ahead if you accept your past losses, learn from them and move on to seize future opportunities. This lesson applies in sports, family, business, community and in life.

How do you currently deal with loss in your life? Does it make the situation better or worse? How could you respond to losses more effectively?

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Learn, Grow & Develop Other Leaders

——————–
Joyce Kaduki

Mrs. Joyce Kaduki is a Leadership Coach, Speaker & Trainer
She enjoys working with Individuals & Teams to help them Improve their Results
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