The Era of “Effective Immediately”

Never has the figurative sense of two words meant so much more than the literally sense as “Effective Immediately.” (OK, I’ll concede that “I Do” is also up there in the two-worder club). Google It I just Googled “Effective Immediately.” Yikes.  I didn’t do the math, and I wouldn’t say that I performed any scientifically [...]

Leading Below The Radar

As far as customers are concerned you are the company. This is not a burden, but the core of your job.  You hold in your hands the power to keep customers coming back – perhaps even to make or break the company. ~Unknown Nothing Up My Sleeve… As funds to purchase services have become more [...]

Leader, Don’t Be A Goalie

Preventing Goals In the game of soccer, the goalie is the person on the team who’s primary objective is to stop goals. To achieve this, goalies get to do things that the other members of the team are not allowed to. These include: Goalies can use their hands to stop a goal. Goalies can position themselves [...]

Leading In The No Wake Zone

CINAP  T’NOD I took a deep breath and tried to process the name on the back of the boat in front of me. The letters were printed backward making them difficult to read. Just seconds earlier, the truck towing this large boat had pulled out of the driveway onto Suwannee Dam Road, forcing me to [...]

Leadership By The Gallon, What Flavor This Month?

A Scoop of History: Founded in the 1920s, Howard Johnson’s famously served up 28 ice cream flavors along America’s highway system. Baskin Robbins came along in the 1950s and upped the ante with its 31-derful flavors. Over the years Ben & Jerry’s, Bruster’s, and others have joined the list of notable purveyors of the sweet [...]