Women in the Workforce: Who’s Dropping Out and Why

Max Schireson, CEO of Mongo DB caused quite a stir this summer. But not for the reasons one might expect of a Silicon Valley executive. He didn’t leave for another high-profile position to advance his career; nor did he leave for a struggling non-profit needing his skills; nor did he leave for reasons of health, trauma, or personal struggle.

He stepped down from his job and position to spend more time with his family.

Taking Another Look at Priorities

Schireson did something many working women do: drop out. An astonishing 37% of women withdraw from the workforce mid-career. And in science, technology, engineering, and math (STEM) professions, that number is higher at 52%.

The number of mid-career dropouts in STEM professions is only half the story, because fewer women enter those professions to begin with. Dropping out of science and math starts in elementary school, and continues right up through graduate school.

What’s Going On?

Why are so many young women dropping out???

There are many reasons, but a chief cause it the self-fulfilling prophecy:

  • The prevailing stereotypes that women don’t excel in STEM subjects actively discourage them from entering these jobs. Belief becomes reality: Studies show that professors at research institutions strongly favor male applicants over female applicants, even when qualifications are equivalent. Surprisingly, even female professors share the same bias.

But the impact of stereotypes doesn’t stop there. These attitudes also operate in the workplace:

  • It’s an open secret that the work atmosphere in technology is competitive, and aggressive—if not downright hostile to women. The “guys’ club” macho atmosphere often leaves women out of networks and diminishes their opportunities to advance.

Though half of all women in STEM professions drop out mid-career, few take note. When a man does, people notice.

Schireson nails this discrepancy on his blog:

Matt Lauer asked Mary Barra, the CEO of GM, whether she could balance the demands of being a mom and being a CEO. The Atlantic asked similar questions of PepsiCo’s female CEO Indra Nooyi. As a male CEO, I have been asked what kind of car I drive and what type of music I like, but never how I balance the demands of being both a dad and a CEO.

Why Drop Out?

Schireson’s post points to one of the reasons men dominate leadership roles more broadly: their lack of role conflict.

Role conflict is the stress of playing two or more competing roles.

Most of us have dealt with role conflict:

  • Do I go fishing, or take my son to buy new shoes for school, so my wife can sleep in?
  • Do I stay late at the office to go over my presentation, or attend the parent-teacher conference at school?

However, higher status—whether due to position, wealth, or gender—diminishes role conflict. Wealth and position allow us to outsource the tasks and duties of our roles to others.

Traditional gender roles work this way too. Simply put, men have fewer roles to navigate, and less role conflict. It’s easier to move ahead if you have more time to dedicate to one responsibility.

Reducing Role Conflict

For women, reducing role conflict may be a powerful lever for change. If we look at the issue through a global lens, the countries with the highest rates of women in management have one thing in common: means for reducing role conflict.

What are those countries? You may be surprised.

Where Are Women Climbing the Corporate Ladder?

While the global average is 24%, China leads the pack with 51% of senior management jobs held by women. Russia comes in second with 43%, followed by Estonia, Latvia, Lithuania, and Georgia and Armenia—each with 35% or more. Southeast Asia also exceeds the average percentage of women in senior management with Indonesia (41%), the Philippines (40%) and Thailand (38%) at the top.

So who’s at the bottom?

The G7 economies, according to this report by accounting firm Grant Thornton, with only 21% of senior roles occupied by women.

Why are those countries are doing better? Many post-communist countries profit from decades of equal opportunity backed by workplace policies and benefits, such as long maternity leaves, day care, shorter working hours, and other programs that eased role conflict and enabled women—and men—to focus on their families. The enduring legacy of those policies results in larger numbers of women in management.

In East Asian countries, the relatively high proportion of women in senior management can be partially explained by extended family support systems. Most families live with or near grandparents and other relatives who can provide free childcare.

Of all our efforts to make the workplace equal for women and friendly to families in the United States, this support lags most. While nearly two-thirds (63%) of companies offer flexible working hours, only 6% offer onsite daycare, and only 16% offer child care vouchers or support.

 If global figures give us any indication of what moves the needle on this problem, reducing role conflict should top the list.

A Human Problem, Not a Women’s Problem

 Business suffers whenever anyone drops out mid-career. Not only is it a huge loss of talent and organizational knowledge, but role conflict robs companies daily in terms of absenteeism, lost productivity, and tardiness. In a report by the National Conference of State Legislatures, child-care issues were named by employers as one of the biggest cause of workplace absenteeism and tardiness.

(And it’s not only child care. Increasingly, caring for aging and infirm parents is putting pressure on employees and employers.)

Men also miss out on family life. In a survey of Wharton male undergraduates, more men plan to abstain from fatherhood than in previous generations.

They simply can’t see how children fit into the picture.

What Will It Take?

The change starts with defining this as a human problem, not a women’s problem. Neither is it a work-life balance issue.

It’s a business problem, a productivity problem, a talent drain, and waste of investment.

People on the margins are the canaries in the coal mine. They are the first to notice and sound the alarm to an issue that eventually (if not currently) affects us all. But it’s not their problem, no more than car pollution is a problem only for those who live nearest the freeway.

Women’s drop-out rate is a symptom of something that negatively affects men and companies as well. So let’s call it what it is, and recognize that we all pay the price for it.

Next, we need to push the conversation forward, and have a robust debate about parenting, household chores, and gender roles—at work, at home, and in public. We must ask for support from our workplaces, and negotiate for child support, daycare vouchers, after school care, flex time, and maternity and paternity leave as part of our compensation packages.

Being Flexible

We need businesses and organizations to support flexible career paths, to provide off-ramping and on-ramping programs so that taking time out to have a family is a phase of one’s career, not the end of it.

We must bring this up at home as well. We have to talk about housework, chores and responsibilities. Thankfully, gender and relationship roles have changed dramatically in the last twenty-five years. More partners actively share family duties and more dads stay at home.

Yet statistics on household work are still sobering. On average, men take on far less housework and parenting responsibility. Sharon Sassler, Cornell professor of policy analysis and management, who has studied gender roles and division of labor, says that the last frontier of gender equality might just be “who cleans up.”

Taking Responsibility

Here’s where women can take the lead. They’re not just asking men to take more responsibility; they have to change as well. For some women, it might mean giving up the sense of control. For others, it might mean valuing their career as much as they value their husband’s. And for some, it means asking other family members, even older children, to step up.

Schireson’s post shows that it’s not just the canaries in the coal mine, but the miners, too, who are starting to show the strain. Men and women are closer than ever to finding a middle ground in which we can find solutions that work. Look at those global numbers. Let’s take inspiration from those countries.

If they can do it, so can we.

**********

Never miss an issue of Linked 2 Leadership, subscribe today!
Learn, Grow & Develop Other Leaders

———————
Julie Diamond

Julie Diamond is a Leadership Consultant, Coach, and Trainer
She specializes in Designing and Delivering Leadership Development Programs
Email | LinkedIn | Twitter | Facebook | Google+ | Web | Blog | Skype: juliediamond8559

Image Sources: media01.bigblackbag.net

L2L: Extraordinary Female Leaders in History

This infographic is brought to you by the
Brighton School of Business and Management

6 Daily Practices of Effective Managers

6 Steps for Leaders

It can be easy for employees to take managers for granted because most employees are trying to avoid the attention of their managers.

But a company cannot be successful without a dynamic and experienced team of managers.

Measuring Results

Each day, the management team of your company sets out to do everything it can to put employees in a position to succeed. In order to appreciate the pressure managers are under, we first need to understand and accurately measure the daily practices of the most effective managers.

6 Daily Practices of Effective Managers

1) Maintain Departmental Culture

In order for a sales department to be successful, the manager has to create a culture that fosters success. Sales enablement is the process of giving sales professionals the tools they need to succeed. A strong culture is maintained by a manager who gets involved in what the employees are doing and helps employees to solve daily problems.

A good manager is out there sustaining a culture of success and not locked in their office wondering what is going on.

2) Constantly Evaluating The Talent Of Team Members

If an employee has displayed a talent for doing something that is useful for the company, then a good manager would have taken note of that talent. Each and every day, good managers talk to their employees and monitor the work that is being done to determine the talent level of each employee.

When the company faces a crisis, a good manager knows which employees to call on to help solve the problem and move the company forward.

3) Constantly Looking For New Talent

A good manager has told the human resources department to line up interviews with any employee that could benefit the company. That is not to say that a good manager is always hiring new staff members.

But a good manager does want to know what talent is available should the need ever arise.

The company could decide to start a new department or a key employee could decide to leave the company. If that were to ever happen, an effective manager already has a pool of potential employment candidates to call on.

4) Meets With Employees

Each and every day, an effective manager sets up meetings with his employees to gauge the employee’s progress in their development and to identify any challenges that may have come up.

A good manager does not wait until the annual review to sit down and meet with employees.

While there should always be that open level of communication between employees and their manager, it is always a good idea for managers to schedule one-on-one meetings with all employees throughout the course of the day.

5) Head Off Conflict Before It Becomes Disruptive

There are few things that derail a successful company faster than internal conflict. A little friendly competition for jobs and promotions is a healthy thing for any company. But when a real conflict erupts, that can disrupt the entire company.

A good manager is constantly keeping an eye out for potential conflict and working to eliminate the issue before it explodes into a problem. An effective manager does not avoid conflict in the hopes that it will just go away.

An effective manager addresses conflict head-on and eliminates it immediately.

6) Remain Honest With Employees

Employees know when they are being lied to, and they do not like it. While the truth can sometimes hurt, it is still in the manager’s best interest to be honest with employees at all times.

Employees will have to understand that there are times when the manager cannot be forthright with delicate or sensitive information.

But when the information needs to be distributed, employees want to know that their managers are being honest with them each and every time.

Effective managers are interactive leaders who understand and remember what it is like to be an employee. But managers also have to keep one eye on the future growth of the company, and that is what makes a manager’s job difficult.

So how are you doing with the above six daily practices? Are there areas of improvement that you can start today or tomorrow? What sort of challenges do you face in becoming a better manager or leader? I would love to hear your thoughts!

**********

Never miss an issue of Linked 2 Leadership, subscribe today!
Learn, Grow & Develop Other Leaders

———————
Robert Cordray

Robert Cordray is a freelance writer with over 20 years of business experience
He does the occasional business consult to help increase employee morale
Email | LinkedIn | Twitter | Web

Image Sources: ep.yimg.com

On Leadership, Inspiration and Leading With a Modern Flair

Creative Problem Solving

Great leaders are always looking for ways to inspire their team, engage others in conversations and generate an exchange of ideas in new and creative ways.

There is a big difference between what people do out of compliance and what they do out of motivation and personal investment.

The goal is to move beyond compliance and provide a fresh approach to inspiring professional growth.

Inspiring Employees

In an article entitled, “10 Ways Not to Motivate Employees”,  the author writes:

“Employees are feeling unmotivated, uninspired, unconnected and just burned out with work. Part of that is possibly because management is not connecting with their employees, encouraging them and finding out how to inspire them and help with whatever they might be struggling with.”  – Conselium and Compliance Risk, July 17, 2013.

As a new Assistant Principal in an elementary school, I was searching for a way to inspire teachers and invest in their professional growth. What I did not want to do was add another time consuming meeting to their already full plates. My goal was to provide inspiration, thought provokers, and conversation starters in a unique and simple way.

I wanted to “break down the walls” of our organization and facilitate a more global perspective on what is important in our line of work.

Leading With A Modern Flair

In this age of digital tools and social media, I turned my attention to creating a platform that is engaging and quick, yet provides relevant content and timely information that is shared in a creative, fun, and motivational way.

Harnessing the power of the web-based platform S’More, social media site Twitter, and the curation tool Paper.Li, I designed a weekly professional development vehicle just for our staff which delivers relevant content and the sharing of ideas and latest trends in our profession-contributed by others from around the world.

I also provide a space for comments, questions and feedback from staff, which proves to be a great tool for collaboration and the back-and-forth exchange of ideas.

The weekly “S’More From The AP” is delivered to staff via email each Friday. This allows for the staff to access it on their own timetable and allows for conversations to develop and build throughout the upcoming week.

What Goes Into The Creation?

Throughout the week, I collect tweets, articles, blogs, and videos which I think would be of interest to my staff or that are important to our own ongoing growth.

Somewhere around mid week, a “big idea” either starts to develop from the material I have been collecting, or it is something that is more personal and tailored to our personal organization needs.

I start looking through my collection and seeing what ties in with the “big idea” for the week, and soon the S’More begins to take shape.

Format

I tinkered around with a few ideas, but here is what I finally settled on:

  • Mini blog post (big idea)
  • Worth Reading (blogs/articles related to idea)
  • Worth Watching (videos that go along with the idea and articles)
  • Tech Corner (A quick shout out to a favorite app, website, or platform that teachers may like)
  • Tweet of the Week (An idea captured in a tweet I have saved. Usually motivational).
  • Scenes From Our Week (pictures of teachers I have taken throughout the week as they are teaching).
  • Link to Staff Weekly Magazine. This is a paper.li that I publish every Thursday, and I include the link in the S’More. It contains articles contributed by members of my Professional Learning Network on Twitter which may or may not be “big idea” related. This platform is very user friendly; you can create a magazine in minutes and set your own publishing schedule. The free service does most of the work for you! You simply select the items you want to include from the pre-published version the website initially creates for you. All content for the magazine is pulled directly from your own Twitter feed, and you choose the contributors.

Keeping Focus

I do not include anything like upcoming dates, events, announcements, or anything of that nature because my principal communicates that information.

This is more of just a professional learning investment, for those who want to partake!

The final touches I usually do on Thursday night and I send it out through email at the end of the day on Friday. I have received very positive feedback on this from our staff!

Final Product

Here is a link to this week’s S’More:  https://www.smore.com/93jab

You can also look through my other weekly S’Mores to see the shape it has taken each week. With a little bit of initial set up, you can create your own personal vehicle for bringing inspiration and new ideas to your own team. This is the type of modern flair that you can bring to your team!

This helps in opening up a global perspective and moving your team beyond compliance into satisfying and rewarding professional growth in which they are truly invested.

What creative ways have you found for sharing motivational ideas or delivering meaningful resources to your employees? I would love to hear your suggestions!

**********

Never miss an issue of Linked 2 Leadership, subscribe today
Learn, Grow & Develop Other Leaders

———————–
Traci Logue

Traci Logue is an educator at Northwest ISD
She has twice been named Teacher of the Year
Email| LinkedIn | Twitter | Blog | Web

Image Sources: gordonmccallumresearch.com

On Leadership and People, Process and Production

People Process Production

Regular readers know that I try to help both newcomers and experienced project management practitioners and other leaders to achieve above average results using what they have at their disposal.

Because very few projects have the luxury of having the best of the best, the kingpins, or the people who make things happen on their teams, project managers need to be exceptional people managers and motivators. (Projects by nature are risky, so organizations usually keep the best people focused on the known, the proven and the established.)

The leadership method described here is not well documented – nor is it recognized as an “official” management or leadership strategy – but I can guarantee that it is a principle that will work in both management and leadership environments.

People, Process and Production

People

Most people have lives outside of work, ambitions, aspirations, hopes and dreams. If you follow one simple rule – EVERYBODY IS IMPORTANT – you will move mountains.

Acceptance, appreciation, interest and above all trust are the highest forms of recognition. If you expose your team members to these (genuine) affections, they will find ways to align themselves to your goals, they will search for ways to excel and I promise you that they will search for the plate to step up to.

If someone is wanted, regarded and trusted, they reward such positive treatment with the behavior that is suitable. If your team is made up of the “second-best” or even not that flattering groups, you will be able to show that their behavior, dedication and hard work is appreciated, recognized and NOTICED.

Superseding the once “best-of-the-best” has happened to many of the people who were on my teams. The moment they get used to the good behavior = good results programme, they are hard to stop…

What do you have to lose? Give it a go…

Process

In its narrowest form, a process describes how we move from one point (state) to another. If we think about the common understanding of a process, it can be likened to a roadmap.

What is hidden from view are:

  • Departure point – Known
  • People responsible for each action / task / node –Known
  • Information required to complete each action / task / node – Known
  • Input requirements for each action / task / node – Known
  • Output requirements for each action / task / node – Known
  • Success factors for each action / task / node – Known
  • Documentation for action / task / node – Known
  • Completion requirements for entire process – Known
  • Success factors for entire process – Known

If people know and understand what they are required to do, by when and to which standard, they will do whatever is required to achieve the result (successfully). If they understand who will take something forward, they humanize the situation, they treat others as clients, and your example (above) is sound, they will treat each other in the same way.

If you look inside you – you will be able to attribute each failure that you have had to the absence of clearly defined goals and objectives – internal or external.

Production

The sentence that people DO NOT want communicated inside an organization is this:

>>> IT IS ACCEPTABLE TO FAIL.

The reason organizations try and avoid this is because they have not learnt that the correct statement should be this:

>>> IT IS UNACCEPTABLE NOT TO TRY!!!

Bloopers, failures and whoopers can be repaired – with honesty and integrity.

If everybody is allowed to try their best, fail, learn, and move forward – progress in every sense will be staggering.

Fear is one of the most negative emotions that people can experience. If they are required to perform any function within a basis of fear you can predict the results.

Q: So if your team is motivated, know what they need to do, and they know that their best will be acceptable – what should the manager or leader do?

A: Stay out of their way!!

The only way that a leader or manager can enhance the performance would be through enablement – Make sure they have what they need, help where they need help, encourage when the day is dark and praise when the sun is shining.

THE ABSOLUTE PPP RULE:

Superior production (delivery of agreed results within time-frames, budget and materials consumption frameworks) is achieved by positively motivated people, doing what is expected of them, and working without fear.

GUARANTEE: If this does not work for you – Let me know!!! I will publicly renounce the statement!!!

Please feel free to comment, share and re-post this…

**********

Never miss an issue of Linked 2 Leadership, subscribe today here!
Learn, Grow & Develop Other Leaders

———————–

Anton van den Berg is a Project Professional at Aveng Limited
He serves Organisations to Advance to the Next Market Level
Email | LinkedIn | Twitter | Web | Blog

Image Sources: tycoonplaybook.com

Articles of Faith: Strong and Courageous Leadership: The Joshua Effect

This post is part of our Sunday Series titled “Articles of Faith.”
We investigate leadership lessons from the Bible.
See the whole series
here. Published only on Sundays.

An ongoing misperception in leadership is that a strong leader is an authoritative one. For centuries, it was acceptable that a leader must take control of his team and environment with boldness and a dogged determination to get the job done.

In the generation of our parents and grandparents who grew up at a time in history when more than half the men were veterans, the culture was established that “subordinates” followed a chain of command.

That belief was bred in the generations after, and today we still find leaders who are commanding, controlling, and micromanagers.

Finding a Better Way to Lead

To understand a more effective way to lead, we can find one of the best examples in a warrior leader profiled in the Bible.

Joshua was given authority to succeed Moses as the shepherd who would usher the Israelites into Canaan. What made Joshua a successful leader is that he was able to take the helm without disrupting the original plan. Moses had started the journey and nearly completed it before his death.

But then Joshua was instructed by God to complete the trip. He was told three times by God to “Be strong and courageous” suggesting that his efforts would not be without danger and fear. Sometimes those who are given the opportunity to lead feel that the only way to get through the tough times of a mission is to lead by intimidation, threats, and punishment.

This never works. Those who do find that morale declines as does job performance. Joshua helps us to understand that having authority does not mean being authoritative.

On Real Trust

We find in Joshua 1:10 that he “ordered” the officers of the people to go through the camp and tell them to get ready to cross over the Jordan River and enter into hostile territory. He prepared the men to fight the enemies who would surely come against them as they entered in.

But Joshua reminded the people that he had assurances from God that they would have success. He trusted God. He just needed to get the people to trust him as the leader appointed by God on the heels of a phenomenal Sherpa like Moses. He pulled the teams together and encouraged them to support one another.

Then the most satisfying words that any leader could hear came from the people:

“Whatever you have commanded us we will do, and wherever you send us we will go. Just as we fully obeyed Moses, so we will obey you. Only may the Lord your God be with you as he was with Moses.”

Then just like God they encouraged him to be strong and courageous.

Winning Loyalty and Respect

How did Joshua win the loyalty and respect of this people?

He had three things working in his favor:

  1. The people knew he had been coached and mentored by an established and wise leader like Moses. He had learned from one greater than he, and he was open to correction and training.
  2. He exuded confidence but not cockiness. He was humble enough to know he would not be able to take the land on his own. He would need the help of his team.
  3. He delegated responsibility to the officers and allowed them to go through the camp and give orders to the people in preparation for the big move. He did so without interference. He trusted his people to do what he’d asked them to do, and then he stayed out of their way.

All leaders can learn from Joshua’s confident and inclusive manner of leadership. He was strong but not overbearing, courageous but not arrogant, focused but not inflexible. Inasmuch as he was all these things, he was also wildly successful and prosperous.

Follow his lead.

**********

Never miss an issue of Linked 2 Leadership, subscribe today here.
Learn, Grow & Develop Other Leaders

———————
Betty Parker, CPLP

Betty Parker is President of Sharper Development Solutions, Inc.
Her daily goal is to turn Managers into Leaders through Training and Coaching.
Email | LinkedIn | Twitter | Facebook | Google+ | Blog | Web

Image Sources: media-cache-ec0.pinimg.com

On Leadership and Reaching Beyond Wonder

Wonderment

Leadership is understanding the balance between the push for purpose and the need for action. Human beings are drawn to thoughts of what’s possible and what could be. We are built for a focus on a brighter future.

But a critical leadership skill is to the ability to link today’s actions to that possible future.

It’s an ongoing dance between helping people get excited about the wonderful future possibilities while not getting stuck in a “wonder” mode.

 Anchoring to the Future

Highly successful leaders are exemplary at creating a cultural anchor to aspirations for a better future. This is where the organization is successful as a result of a philosophy or guiding principle.  Successful leaders speak about it every chance they get.

Creating a culture where people are thinking about how to get things done through the lens of that philosophy is exemplified here:

  • Zappos is a customer service company that just happens to sell shoes.” ~ Tony Hsieh
  • Connect people to what’s important in their lives through friendly, reliable, low-cost air travel.” ~ Southwest Airlines founder Herb Kellarher
  • “Focus on the user and all else will follow.” ~The first of Google’s “10 things” (that are the foundation of their culture)

What all of these statements/sentiments have in common is they are guiding principles or the guard rails of how decisions are made in these organizations.

  • Nothing is done at Zappos that would ever undermine the customer experience.
  • Southwest will seldom hire someone that is not fun or has a good sense of humor.
  • Google won’t tolerate people that don’t abide by their “10 things.”

Leaders in these many other organizations work very hard to speak about and act on these principles or “purpose.” Each of their actions emanate from them.

So why isn’t it easy just to say things like this and every company turn into Zappo’s?  Don’t most organizations have “guiding principles” or Mission Statements?  Why don’t people just get on board and make it happen?

Linking Actions to that Future

Many  leaders don’t take the next logical step.  They forget to create causal links between the future they’ve been sharing and the actions necessary to take to get there.

There is a a tendency to believe that people should just understand why an action, task, or project is necessary to get to that intended future.  But the truth is they do not.  If leaders don’t intentionally make that causal link, then people will make up their own meaning.  Usually this meaning is neither powerful nor is it attached to an intended future.

This can lead to outcomes that are not in line with that intended future:

  • Irate customers – My wife’s recent interaction with a car dealership while trying to get a refund. She dealt with the folks from the “back office” until she wrote a letter to the owner of the dealership and put something out on Yelp that she got no service.
  • Lost sales – Ron Johnson’s failed strategy at JC Penny. SO many employees didn’t know how to act or what they were to do differently in the new paradigm.
  • Bad publicity – As evidenced by the recent recorded call regarding a customer trying to cancel their Comcast account

The list is really endless.  But the bottom-line is that when people don’t know how their role, action, task or project fits into the bigger picture, they are left to wonder.  The result is almost never that good.

So…

So what can a leader do?

A simple and direct method is to make sure that every role, task, or project links directly to the future that the leader has envisioned.

If the leader’s vision of the organization is to revolutionize how people buy clothing products on the internet by delivering the best customer service, then each process that is developed needs to be in line with that intention.

A Great Example

For example, the new employee training must be grounded in delivering a unique and powerful customer experience.  This training should be so intense that at the end of it people are given the opportunity to leave the company with pay.

You can imagine that the conversation about developing that new employee training was something like this:

“We need to create an on boarding experience that ensures the people we hire understand that every action they take should be in support of the customer experience.  At the end they should be able to determine if they see themselves in that future.

As opposed to this:

“Okay, we need to create an on boarding program that gets people in and out in about a week.  It should teach them all our most important processes and make them aware of our employee code of conduct.”

Leaders must not only create the vision of the future, but tie everything back to it. Without anchoring and linking, leaders can leave people in a state of wonder.

Somewhere Over The Rainbow

When people are left in a state of wonder they do things like this:

I was checking out at a big box store with my elderly Mom and some small kids in tow.  A pair of $8 shoes I was buying rang up for $10.

I questioned the clerk on the price.

She said “No they rang up for $10. You can go back there and check it yourself.”

I wasn’t about to do that, so I just settled up for the $10 and left the store frustrated at the experience. Grrrrrr… 

When I got home, I pulled the shoes out of the box and guess what. The actual price tag on the shoes said $8! I was right all along! Grrrrrr… 

The next day I went back to the customer service department for a refund and happened to be waited on by the same sales clerk that insisted the shoes cost $10.

When I showed her the price tag on the shoes she said, “That wasn’t my fault; it was the cash register. I can’t help you.”

Uuuuummmmmmm………

The moral of this story: Don’t leave your team in a state of wonder.

**********

Never miss an issue of Linked 2 Leadership, subscribe today here.
Learn, Grow & Develop Other Leaders

———————
Anil Saxena

Anil Saxena is a President & Senior Consultant Cube 214 Consulting
He helps organizations create environments that generate repeatable superior results
Email | LinkedIn | TwitterWeb | Blog | (847) 212-0701

Image Sources: inspiringthealtruisticmoment.com

Follow

Get every new post delivered to your Inbox.

Join 43,129 other followers

%d bloggers like this: