Leading Below The Radar

As far as customers are concerned you are the company. This is not a burden, but the core of your job.  You hold in your hands the power to keep customers coming back – perhaps even to make or break the company. ~Unknown Nothing Up My Sleeve… As funds to purchase services have become more [...]

Leading In The No Wake Zone

CINAP  T’NOD I took a deep breath and tried to process the name on the back of the boat in front of me. The letters were printed backward making them difficult to read. Just seconds earlier, the truck towing this large boat had pulled out of the driveway onto Suwannee Dam Road, forcing me to [...]

Hey Leader: How to Understand the Obvious

The “obvious” can often be the least understood. Especially when it comes to problem-solving. So, as a leader, are you oblivious to the obvious in problem-solving? Let’s Check and See We all have to make decisions.  But as a leader, in any type of organization, you can often get saddled with the moniker of Chief Problem-Solver. Meaning, [...]

How to Get an Engaged, Productive, and Focused Workforce

A 2007 Towers Perrin survey of nearly 90,000 employees worldwide found that only 21% felt fully engaged at work and nearly 40% were disenchanted or disengaged. This negativity has a direct impact on the bottom line. They found that companies with low levels of employee engagement had a 33% annual decline in operating income and [...]

Why Are You Holding Me Back?

 In Dr. W. Edwards Deming’s book, “Out of the Crisis” (think ‘80’s), he said this: “The job of management is not supervision, but leadership. The required transformation of Western style of management requires that managers be leaders.” Leadership Greenhouse As a leader, you have a very big responsibility. In order to be a success [...]