On Leadership, Being Right or Just Making it Right

It took me a couple of years of being a leader to get to the point of maturity where I could readily admit this humble truth about “being right”: It just doesn’t matter who is right (my company or the customer). On Being Right To get to this point, I had to ask myself: Was [...]

Leaders: How Do You Look at Seniority?

Have you heard this statement before? It is: “I have seniority.” So what do you mean exactly by “seniority? And why does this matter? sen·ior·i·ty    [seen-yawr-i-tee, -yor-] noun 1. the state of being senior;  priority of birth; superior age. 2. priority, precedence, or status obtained as the result of a person’s length of service, as in a profession, trade,company, or union. Barring unionized workforces, I just don’t believe this statement has as much meaning as it used to.  I remember, at the time I was coming into [...]

Leadership Follies: Know When to Quit

Success in the workplace is determined by planning, scheduling, and efficiency. These are all aspects that must be considered when planning or working on any project in relation to your team and to your company. Have you ever worked on a project or initiative that was not going well?  If everyone knew it was failing, [...]

Leadership Follies: Believing the Chameleon Fallacy

One of the worst things that you can do as a service organization is to try to be all things to all people. There is nothing worse than when, as a customer, you have an expectation of service that cannot be delivered by the service provider. Is it  better to turn away business than it [...]

Leadership Weekend with Gary: Apples, Cars, and Halt

Asking Questions with APPLE Asking questions is critical to great leadership. Remembering to ask questions can be difficult for new leaders. If you are struggling with asking questions, try this acronym, APPLE! Ask the right question. Right questions are open-ended and encouraging. They help others imagine new solutions. Pause after you ask the question. Accept silence, even [...]

How Important Are Informal Leaders?

There are many articles out there asking questions like:  Are great leaders born or bred? And there are many answers to this question. I like this quote as an answer: “Leaders born to be bred.” Hierarchy or Not Most of us realize that leadership does not have to come from the top in order to be [...]

I Heard the Boss On Christmas Day (apologies to Henry Wadsworth Longfellow)

I heard the boss on Christmas Day A familiar call at home to say, And in text and tweet The words repeat Of cease your mirth, get back to work! And thought how low the boss had come, The bottom of all leaderdom, It seemed so wrong This forlorn song Of cease your mirth, get [...]

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