You, Me, and Our Relationship Makes Three

Business Relationships

A previous post introduced the characteristics of relationship building, which is the foundation to public relations education and practice, and (ideally!) organizational relationships. 

Without a clear focus on people and its human aspects, organizations are doomed to remain stagnant, or even die.

On Relationships

As a refresher, the components of relationship-building are this:

  • Control Mutuality (allowing another party the power to influence you)
  • Trust
  • Satisfaction
  • Commitment

These components contribute to an exchange relationship, one in which one party in the relationship does something for the other party as reciprocation for a past or future service; or a communal relationship, in which both parties provide benefits to each other out of concern rather than payback and seek no additional recompense.

This post will look more closely at the four initial characteristics, and the final post in this series will focus on the outcomes of an exchange or communal relationship.

Not surprisingly, control mutuality, trust, satisfaction, and commitment are all characteristics that we seek in our interpersonal relationships, whether it is between family members, spouses, partners, or friends.

But how often do we consider these components as criteria for our business-related activities?

For example, during an interview process the idea of commitment may be an issue of concern for the interviewer, and possibly the interviewee. But once we are established within an organization, how often do we stop to think about how all of these characteristics influence our relationships on an ongoing basis?

The 4 Key Characteristics of Relationship Building

The relevance and impact of these characteristics on organizational well-being can be better understood in the context of both enduring and distinctive workplace challenges:

Control Mutuality

Interactions with most organizations require some level of control mutuality. In a retail environment, or when attending a sales pitch we allow, or perhaps even encourage sales representatives to “wow” us with the benefits of their product or service. The control then shifts as we decide whether or not we were moved enough to commit or take our business elsewhere.

This back-and-forth exchange of control can be seen in any number of scenarios across industries – hiring new employees, starting a new product line or creating a stronger team, as examples  – and the way in which each party contributes, as well as the value they place on the outcome strongly influences their role in the relationship.

Trust

The Department of Veterans Affairs (VA) has been under close scrutiny for the past several months as a result of accusations of delayed medical treatment to veterans, allegedly resulting in several deaths. Unquestionably a tragedy, and regardless of the outcome resulting from hearings and policy changes, damage to the VA has and will continue to be significant.

Already then-Secretary Eric Shinseki, himself a veteran and former Army general, was pressured to resign, negatively affecting both his and the VA’s reputation. From the perspective of multiple stakeholders as well as the general public, the VA did not do what it said it would do for its members– the cornerstones of creating trust!

Regaining the trust of these key constituents will be slow and costly, not just financially, but in terms of re-establishing and maintaining the much needed support for a mission that has been called into question.

Satisfaction

Over the past 25-years, employees’ job satisfaction has fallen precipitously from 61% to 15%. Considering that even at its highest level more than one-third of the workforce was dissatisfied with their jobs, this statistic is even more staggering. Evidence of this dissatisfaction is seen not only in the various rankings of “worst companies”, but also in the fact that while the lists contain some overlap of identified companies, they also include many unique listings suggesting that there is a good deal of competition for this dubious title.

Unfortunately, due to external factors beyond employees’ control, such as the economy, unforeseen costs at home (including medical expenses, child care, routine expenses) or an inability to compete in the job market due to a lack of skills and the ability to develop them, employees often end up staying at a job that they would prefer to leave.

This could have a domino effect impacting the employee, colleagues and supervisors, the organization, customers, and family.

Commitment

Sticking with a relationship, personal or business, requires effort, and remaining committed to a relationship means that both parties feel the effort is worthwhile.

Turnover is one way to evaluate employees’ commitment to their jobs.

Although turnover in the United States has maintained at a steady rate of 3.1-3.2 percent, down from rates more consistent in the 3.7– 3.8 range before the current economic crisis, it would be naive to assume this decrease is due purely to job appreciation, particularly given such low overall levels of job satisfaction.

It is realistic to assume that some, perhaps even many, employees are reluctant to leave a steady job in questionable economic times. It is important for leaders to have a realistic perspective on employee’s long-term tenure and its contributing factors and not assume that longevity equals satisfaction and commitment to the organization.

Maintaining Excellence

Successful relationships require effort and maintenance. The relationship becomes its own entity and, like the individual parties involved, needs to be considered in terms of decision-making and outcomes.

So, instead of asking “How does this affect me?” or “How will this affect my client?” you must also ask “How with this affect our relationship?”

This awareness of the relationship as a “third-person”, so to speak, forces all parties involved to give it greater consideration, which adds to the depth and value of the connection.

With whom are your most important relationships? Have you been disappointed that certain relationships have not worked out? What level of effort do you put into developing and maintaining both types of relationships? How strongly to you consider the potential relationship when soliciting or accepting new clients? Has that made a difference?

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Learn, Grow & Develop Other Leaders

———————–
Andrea M. Pampaloni, Ph.D.

Andrea M. Pampaloni, Ph.D is AMP Consulting
She provides Organizational Communication Consulting & Research Focused on
Relationship-Building and Presentation of Image
Email | LinkedIn |  Web

 

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Leading People Toward Influence – The ABCD’s of Trust

ABCD

Leadership is an influence process. Whenever you try to influence the beliefs or behaviors of another person, you are engaging in leadership.

By this definition we are all leaders in some form or fashion.

Understanding Basic Leadership Roles

Q: Are you a parent?

You’re trying to lead your children.

Q: Are you a sports coach?

You’re trying to influence the performance of your team.

Q: Are you part of a team at work?

You’re engaging in leadership when you try to influence the behaviors of your teammates.

Q: Are you a sibling, spouse, friend, or neighbor?

You’re in a role that requires influence.

Virtually all the roles we play in life require influence and leadership.

Leading People Toward Influence

So, you are probably a leader in some capacity, if not in many. And with this, YOU have influence. But how do you lead people toward influence? How do you help others, and yourself, become influencers?

It all starts with trust.

Influence requires you to be in relationship with someone and all healthy relationships are built on trust. Trust, and thereby influence, doesn’t “just happen” in relationship. It is built through the use of specific and intentional behaviors. Our behaviors either build or erode trust with others.

4 Key Elements of Trust

There are four key elements of trust you must cultivate in your life in order to be a leader and person of influence.

These four elements are the ABCDs of Trust:

Able 

Leaders build trust when they demonstrate competence. People trust you when you have the knowledge, skills, and expertise to competently lead in your chosen role or profession. Able leaders produce results by using strong problem-solving and decision-making skills that allow them to set and achieve goals that produce a track record of success. People don’t trust incompetent leaders, no matter how lovable or respected they may be.

Believable 

Leaders are believable when they act with integrity. Behaving in an honest and ethical manner, admitting your mistakes, and “walking your talk” are key ways that leaders build trust. Treating people ethically and equitably through fair policies and not playing favorites builds trust and confidence in a leader’s character to do the right thing.

Connected

Trusted leaders connect with their followers on a personal level. They use good communication skills to establish rapport and they take the time to appreciate and recognize the good work of others. Connected leaders understand that leadership is about relationships. They understand that every person has a story – their life experiences, hopes, dreams, and fears – and they make that personal connection that lets their followers know they are valued and respected.

Dependable

Being reliable and dependable builds trust. Following through on commitments, doing what you say you’re going to do, and taking accountability for your actions (and those you lead) is all part of being a dependable leader. Dependable leaders have an organized system that allows them to follow-through and meet deadlines, and they are timely in responding to others and don’t drag their feet when making decisions.

Leadership Is Influence

Leading people toward influence is an inside-out proposition. It starts on the inside, with your desire to be a trustworthy person, and evolves to the outside where the ABCDs of trust thrive in your relationships with others. Remember, influence is leadership, and leadership begins with trust.

So how are you doing leading people toward influence? How are you building trust with them and teaching them to build trust with others? How well are you doing in the ABCD’s of trust? I would love to hear your thoughts! 

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Learn, Grow & Develop Other Leaders

———————–
Randy Conley
Randy Conley is the Trust Practice Leader for The Ken Blanchard Companies
He helps leaders and organizations build trust in the workplace
Email | LinkedIn | Twitter | Web | Blog

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On Leadership, Perspective and Toxic CEOs

6 Types of Toxic CEO's

 

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Hey Leaders: 5 Tips to Positively Powerful Presentations

Public Speaking

Great leadership requires great communication skills.

And one of the most challenging forms of communication is presenting in public!

Public Speaking

Hosting a work or group presentation often comes with a great deal of anxiety attached. Many people do not like to stand up in-front of groups because they wonder how they are going to sound and if the audience will enjoy the presentation.

Fortunately, preparing yourself to properly articulate words and capture the attention of your audience will help to chase some of these fears away.

5 Tips to Positively Powerful Presentations

Plan The Right Way

Speaking extemporaneously is a gift that some people have. However, chances are you don’t have this talent if you are afraid of public speaking. Start drafting ideas for the presentation once you receive the assignment. By having at least a structure in place when you sit down to complete the bulk of the work, the presentation itself won’t seem so overwhelming.

Use notecards if permitted during the actual speech, and put cue words and phrases on them. Writing out your entire presentation and reading it word-for-word is not the best idea. Not only will the speech sound robotic, but you will be more focused on reading a single word than anything else.

Use Audience Interaction

Think about what you like when you go to a presentation or listen to a speech. Sitting in silence for a lengthy period isn’t fun for even the most attentive of audience members. Find a way to incorporate audience interaction into your presentation.

For example, you might start by asking a question of the larger group, or, if time permits, plan out an activity where the audience divides into smaller groups to discuss an issue.

You could have them fill out surveys or answer quiz questions as an ice breaker or as an introduction to the topic you are going to discuss.

Harness The Power of Visual Aids

Visualization is an extremely important component of a strong presentation. Audience members can hear what you are saying, but that doesn’t mean they will retain or fully comprehend the information. A presentation that delves into statistics needs to have charts and graphs to properly display them.

You can pass this information around to the audience members so that they have copies to take home. Use pictures to depict a new plan for a management team, or show images and video clips of a new product or service that your company is launching.

Know How to Speak

Even if you have spent the last few months preparing and you have the coolest graphics in the world, people aren’t going to listen if you don’t have some basic speaking skills in your pocket.

  • Your voice needs to be loud and clear enough for everyone in the audience to hear.
  • Looking into the audio devices available well in-advance of the presentation date is wise.
  • Make eye-contact with the audience members.
  • Know what language the audience speaks, and do not use words that they are unlikely to understand.
  • Find a tone somewhere between boringly formal and overly casual that addresses your goals while engaging the audience.

Strong Introduction and Conclusion

You want to make sure people are listening when your speech starts, and you want to make sure that they take something away from it when it is over.

  • Use a hook question or a quotation to grab their interest at the start.
  • When you near the end, reiterate your main points, and let them know how to contact you for more information.
  • Opening up a question and answer session helps audience members to recognize you care about their absorption of the material.
  • If you are selling something, give free samples.

Being a Trained Professional

Creating a strong presentation is important because this is the first impression you’re providing to the audience members. Using these tools helps to let the audience see that you are a trained professional who cares about his or her purpose and goals in the presentation.

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Learn, Grow & Develop Other Leaders

———————
Robert Cordray

Robert Cordray is a freelance writer with over 20 years of business experience
He does the occasional business consult to help increase employee morale
Email | LinkedIn | Twitter | Web

Image Sources: brilliant-workshops.co.uk

Lessons From Argentine Reaction to World Cup Loss

Argentina Riots

VIDEO: Riots erupted in Argentina after World Cup loss.

High hopes and expectations gave way to defeat, shock, dejection and finally to pain, anger and destruction.

This was the 120-minute journey taken by Argentina’s national football team’s supporters who had gathered at a public square viewing area in Buenos Aires, to watch the final 2014 FIFA World Cup match between Argentina and Germany. Chaos erupted after Argentina lost to Germany.

Who publicly vents their frustration through riotous acts of violence and hooliganism because of a loss?

Success Today

Before we rush to condemn the fans’ behavior, it’s important to consider what may have led them to do what they did. In today’s world, success is highly overrated. We celebrate those who come first, conquer (however we define that), make it big, win awards and medals, achieve in one way or other. It’s all about positive feelings, positive emotions and positive labels.

On the other hand, we look down upon those who have suffered defeat, loss and humiliation. For them, it’s negative, negative, negative – feelings, emotions and labels. They’re not good enough, they’ve failed, lost, let themselves and us down.

So it’s shame, shame, shame!

Acting Out

And so for Argentina’s fans, theirs was not just a case of lawlessness. They were simply projecting on the outside what they were going through on the inside – their pain and disappointment. But, one may – nay, SHOULD – ask whether the fans could have displayed their feelings of loss differently.

After all, with no exception, we go through loss and defeat at different times in our lives.

  • Does that give us the license to take to the streets every time we lose and generally make other people’s lives miserable in the process? Especially when the loss is so intense, it’s palpable.
  • Or, do we have a choice as to how to respond to loss?

To quote a popular saying, we need to win with humility and lose with grace. But, what does it mean to lose with grace? In this post, I share a 3-step process that one can follow.

3-Steps to Winning With Humility and Losing With Grace

1) Accept That You Have Lost

Once you’ve lost, you’ve lost. You can’t wish the loss away. And you can’t turn back the clock, to translate the loss into a win. So, admit that you’ve lost. Allow yourself to come to terms with your loss and grieve if you must.

Argentina’s loss to Germany was boldly summed up by Joao Cuenca, who has an Argentine father and a Brazilian mother:

“This was a trauma. We were going to be able to leave singing songs in victory with the glory of the Cup. What happened is nothing short of a disaster.”

Ouch! The good news is that facing your loss and pain head on makes it much easier for the healing process to begin.

2) Learn All You Can

At one time or other, you will lose. It’s just a matter of time. And each loss has a lesson embedded in it.

  • Ask yourself what you can take away from the experience and make it work for you.
  • Don’t waste your loss.
  • The good news is that losing does not make you a loser.
  • It’s an experience, not a state.
  • So, make it your aim to learn all you can from any and every loss.
  • Drawing lessons can help you emerge a stronger, better person.
  • Apply those lessons to future pursuits, to improve your chances of succeeding then.

Internationally recognized leadership expert, speaker, coach and author, John Maxwell says in his book Sometimes You Win Sometimes You Learn, that winning isn’t everything, but learning is. Don’t waste your experiences whether it’s a win or a loss. Learn from both.

3) Move On

Easier said than done, but you must. Don’t camp where you lost the game – for if you do, you’ll waste the chance to get ready for your next big opportunity. Guard against what Abraham Graham Bell, the late Scottish scientist, inventor, engineer and innovator warned about:

“When one door closes another door opens, but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us.”

You have to make the decision to keep moving through other open doors. You never know – your next win may be far greater than your last loss. As long as you’re alive, keep moving.

Leading Through Loss

Indeed, better days lie ahead if you accept your past losses, learn from them and move on to seize future opportunities. This lesson applies in sports, family, business, community and in life.

How do you currently deal with loss in your life? Does it make the situation better or worse? How could you respond to losses more effectively?

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Learn, Grow & Develop Other Leaders

——————–
Joyce Kaduki

Mrs. Joyce Kaduki is a Leadership Coach, Speaker & Trainer
She enjoys working with Individuals & Teams to help them Improve their Results
Email | LinkedIn | Web

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5 Ways To Be An Exceptional Leader

5 Ways To Be An Exceptional Leader #Infographic

Learn This: 5 Awesome Apps That Grow Knowledge

Awesome Apps

Leading people and teams in this new era of connectivity, having the right tools in hand can really help make a difference. With literally thousands of smartphone and device apps to choose from, finding educational apps may be truly easy.

But finding educational apps that are worth using is another story!

5 Awesome Apps That Grow Knowledge

 

That’s why this list of the best learning apps includes some of the most talked about and highly rated apps on the market today. Armed with the right app and mobile products, you can learn virtually anything, from how to prepare Russian cuisine to simply brushing up on your mathematics.

Mathomatic

Most math apps are little more than fancy calculators, but Mathomatic is different. In many ways, this app is closer to an advanced graphing calculator than to a simple smartphone app. For instance, it can actually solve algebraic equations. It also comfortably handles derivatives, indefinite integrals of polynomials, and essentially everything else under calculus. While solving problems, Mathomatic shows all its steps as well as all possible answers, so it’s easy to learn just by watching the app.

Best of all, Mathomatic does this in a reasonably clear, easy to manage, and simple to understand interface that doesn’t add any more confusion to an already difficult subject. No matter if you’re trying to check your homework, solve a particularly complicated system of equations, or just simplify a polynomial, this app is definitely worth checking out.

History Line

The highest quality education is often the result of a collaborative effort. And that’s no doubt one of the reasons why History Line has been so popular in the academic community. History Line is a collaborative learning app with an emphasis on US History, and it supports anywhere between one and six players simultaneously.

In short, the app presents series of events, and players have to order the events into the correct sequence.

But in a multiplayer game, every player is responsible for only a portion of a much larger timeline. Players have to choose if the elements the game has given them belong on their own timeline, or if they need to be sent to another player handing a different period of time. Besides being truly engaging and entertaining, History Line can help you build an impressive command of history for such a simple app.

iTranslate Ultimate

Trying to learn a new language? iTranslate Ultimate lets you quickly translate between five languages: English, French, German, Spanish, and Italian. One of the most difficult parts of learning a new language is handing the pronunciation of new words. That’s why iTranslate Ultimate can pronounce the thousands of words in its multiple dictionaries for you.

Apart from being an excellent aid for learning a language and accurate pronunciation, this app is a useful tool for navigating through some of the more diverse cities in American and abroad.

USA Factbook and Quiz

Want to know more about US History? The USA Factbook and Quiz app can help teach you all about the world around you, modern and historical.

Apart from the state by state information, including regional maps, flags, and data bout major cities, the USA Factbook app equips you with the ability to test your knowledge in a quiz. In many ways, this highly patriotic app is as educational as it is fun. If you’ve ever wanted to know all the state capitals or master US geography, the multiple choice quiz is about the best an app can do.

Taber’s Medical Dictionary

Whether you’re just looking to expand your own knowledge, or you’re an active medical professional, Taber’s Medical Dictionary is a must have. Containing a dictionary of 65,000 terms, 32,000 audio pronunciations, hundreds of videos, and detailed patient care statements, Taber’s Medical Dictionary is one of the most in-depth medical apps in the world.

No matter if you’re interested in nutrition, therapy, nursing, or just want to keep in touch with the latest information in the medical world, Taber’s Medical Dictionary is all you need to do it.

Do you have a favorite educational or personal development app? Please let me know what it is and how it helps you!

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Never miss an issue of Linked 2 Leadership, subscribe today!
Learn, Grow & Develop Other Leaders

———————
Robert Cordray

Robert Cordray is a freelance writer with over 20 years of business experience
He does the occasional business consult to help increase employee morale
Email | LinkedIn | Twitter | Web

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