“Emotions transform energy; energy creates movement; movement is change; and change is the essence of life.” ~Darren Weissman
Did you know?
- Only 20-50% of re-engineering efforts succeed 
- Only 28% of information technology projects are successful 
- Only 33% of corporate mergers are successful 
- 50% of firms that downsize experience a decrease (not increase) in productivity. 
- 75% of all change efforts fail to make any dramatic improvements. 
- An astonishingly high percentage of failed projects had excellent technical plans. 
- Failure to change is the primary source of organizational failure.5
These dismal revelations about change management success and failure come right out of the research of real organizations, real projects, real managers, and real leaders. If we were grading leaders and managers on their change management report card, they would get a ‘C,’ at best.
And wouldn’t you agree that, like life, change is arguably also the essence of leadership?
While there are many change management models, if there is one thing that would help your organization dramatically improve the quality of outcomes, it is empowering interface. That’s what researchers from the University of Bath and George Washington University called it.5
Empowering interface occurs when executive leadership empowers middle management to interface comfortably between executives and frontline employees breaking down silos and enabling both macro and micro variables to change and cascading empowerment across the firm.
This process requires executive transparency and a “change sponsor” or “change champion.”
What does it mean?
It means that executives need to change the way they look at change. In order to be successful at change leadership and management, you must break down the silos between executive and frontline levels using middle management, create a safe climate, and generate empowerment and trust through transparency and responsiveness.
If there is not open two-way communication and action, change efforts could be doomed.
Empowering middle management, especially with increasing discourse between executives and frontline, greatly increases the odds of success.
Exactly How to Fail
Macro initiatives designed solely by executives (no middle management or frontline input) creates a “closed system” or silos and spreads disempowerment (through rumors, false assumptions, and miscommunication) and that cultivates strong resistance. Put another way, when change initiatives are rammed down people’s throats and without involvement, expect contempt, defiance, subversion, and eventually failure.
Successful change leadership and management are all about communication, relationships, empowerment, respect, and responsiveness.
This sounds a lot like love, if you ask me.
Work-Out and CAP
Jack Welch and Steve Kerr of GE developed one of the most well-known and successful change models in the late 80’s and early 90’s and used it successfully at GE.6 They called it “Work-Out.” Similar to a “time out,” those on a change project take a “work-out” from typical bureaucratic practices and behaviors and instead rely on continuous focus, efficient decision-making, and accelerated implementation.
The Change Acceleration Process (CAP) part of Work-Out became popular because of its effectiveness and has since been marketed to many other institutions and industries.
It is no coincidence that a significant portion of CAP – the first four (of seven) steps – are exactly what the researchers describe as empowering interface above.
They call them:
1. Leading change
2. Creating a shared need
3. Shaping a vision
4. Mobilizing commitment
The last steps in CAP are:
5. Making change last
6. Monitoring progress
7. Changing systems and structures
Change is at the very essence of life and leadership and “resistance to change” doesn’t have to be a given – at least not strong resistance.
Both the research and successful organizational change models like CAP are telling us that when people are involved in the change process, not only does cooperation increase, but the quality of the outcome dramatically improves, as well.
So how do you effect change with those you lead and your extended team? What is the change management and leadership model and philosophy were you work or lead? Do you or your organization even have it defined? What steps can you take today to improve it? What other models or techniques have helped you and your organization arrive at successful outcomes?
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Learn, Grow & Develop Other Leaders™
Alan Mikolaj is a Professional and Inspirational Trainer, Keynote Speaker & Author
He is the author of three books and holds his Master of Arts in Clinical Psychology
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Image Sources: robgatlas.co.uk
 Strebel, P. (1996, May/June). Why do employees resist change? Reprinted in Harvard Business Review on change in 1998. Boston: Harvard Business School Publishing, pp. 139–157.
 Farias, G., & Johnson, H. (2000). Organizational development and change management: Setting the record straight. Journal of Applied Behavioral Science, 36, 376–379.
 Dinkin, D. (2000). Unlocking the value of M & A. The Banker, 150(895), 118.
 Appelbaum, S.H., Everard, A., & Hung, L.T.S. (1999). Strategic downsizing: Critical success factors. Management Decision, 37(7), 535–552.
 Raelin, J.D. & Cataldo, C.G. (2011). Whither middle management? Empowering interface and the failure of organizational change. Journal of Change Management, 11(4), pp.481-507.
 Von Der Linn, B. (2009). Overview of GE’s Change Acceleration Process (CAP). Retrieved August 24, 2013, from Bob Von Der Linn’s HPT Blog: http://bvonderlinn.wordpress.com/2009/01/25/overview-of-ges-change-acceleration-process-cap/
Filed under: Authentic Leadership, Coaching Corner, Emotionally Intelligent Leadership, Leading Change, Practical Steps to Influence, Team Building Leadership Tagged: | change management, leadership, Management, Middle management