Comments on: Leadership and Soft Skills Training ROI?

By: 3 Reasons Why Soft Skills Are No Longer "The Redheaded Step Child" | Call Center Cafe

Sat, 24 Sep 2011 05:35:26 +0000

By: Charlotte McHale

Charlotte McHale — Sat, 29 Jan 2011 16:31:35 +0000

Great post, but what are you supposed to do when trying to convince senior execs to fund leadership development in the first place? All of your quantifiers help to measure ROI after the fact. How can you make accurate ROI predictions if you are proposing leadership development for the first time? Or in my case, 360 degree feedback?

By: workplaceanger

workplaceanger — Thu, 08 Jul 2010 13:50:46 +0000

Anthony, thanks for this needed post… As the others have stated ROI in Soft Skills training can be hard to quantify… The greatest point that you made however was that Leadership is what sets the stage for whether or not the training will truely be worth it.

Neca C. Smith
Specializing in Workplace Anger & Conflict

By: Why the buck stops here: How you can learn from my mistakes « Management Leverage Blog

Tue, 06 Jul 2010 20:29:03 +0000

[...] is costly, even in an economy characterized by high unemployment. And to find and train someone to replace [...]

By: David Hasenbalg

David Hasenbalg — Mon, 28 Jun 2010 16:49:02 +0000

Anthony, I enjoyed your article. The ROI of soft skills development is an issue that many of us face. Of course, for those of us who are passionate about making better leaders are willing to take this topic head-on. It would have been helpful to have a link or two to the research you reference, such as the acquisition costs, or litigation costs, or the people vs. process issues. If you have links to that research, it would be great if you could share it.

I really like the way you identified the items that many organizations push back with when it comes to soft skill training.

Nice article. Keep up the good work.

Regards,
Dave

By: Mark Fryer

Mark Fryer — Mon, 28 Jun 2010 15:00:13 +0000

Anthony, excellent blog. You’ve taken a tough measurement (soft skills training results) and quantified how companies can measure the ROI on training to improve leadership behaviors and bottom line results. Thanks for the post. . .

Mark Fryer
706.718.2349