I must admit that I am somewhat embarassed about the story that follows. However, as is often the case in an uncomfortable situation, there is a lesson to be learned. I schedule informal meetings with members of my departments as a way of staying in touch with our front line customer service reps; to let them know [...]
Filed under: Coaching Corner, Leadership Lessons Learned, Practical Steps to Influence, Professional Development | Tagged: Attitude, decision making, emotional intelligence, leadership skills, relationships | Leave a Comment »











